You can easily place an order via our webshop.

Of course, it starts with selecting the products you want to order.

If you click on the product you want to order, you will be taken to the product page of the product in question. Here you can read everything about the product. At the top center you will see a large green button: 'Add to cart'. To the left of this is the quantity you want to order. Choose the correct quantity and press the 'Add to cart' button.

When you are done and have found the right products, click on the shopping cart and then 'view shopping cart'. Here you see an overview of the shopping cart. You can also enter a discount code here.

Is everything in the shopping cart correct and do you want to pay? Then click on 'Checkout'. Enter all your details here and choose the payment method. More information about the payment methods can be found below.

Once you have paid and completed the order, you can wait for your ordered products. Would you like to read everything about the delivery of your order? Then view the frequently asked questions about delivery below on this page.

We offer specific benefits for business customers, such as fast service, a personal account manager, tailor-made quotes, and discount options. For orders over €1,000 or at least 10 of the same items, you can request a quote.

Are you looking for something or do you want to ask a question about a product? We are happy to help you make the right choice. You can reach us at any time via the following channels:

• Email: customerservice@souvy.nl
• Via Facebook or Instagram

Is there something wrong with the order or do you still want to cancel it? Which can! You have to be quick, as we are too. An order can still be changed until it is shipped. An additional order, return or exchange will then have to be made to meet your requirements. If you are on time and want to add, exchange or remove something, you will have to transfer the remaining amount via bank transfer. Do you get money from us? We will then refund this immediately via the payment method of your order.

Below you can read everything about exchanging or returning an order.

Do you want to cancel an order? This is possible free of charge until the moment of shipment. If the product has been delivered to PostNL, you can always return the order within 14 days. If the order is canceled, the amount will be returned via the payment method used for the order.

Below you can read everything about exchanging or returning an order.

There are various payment options available in our webshop, namely:

• iDeal
• Credit Card
• PayPal
• Bank transfer
• Bancontact
• Klarna pay afterwards

With iDeal you can immediately pay for your purchase in your own trusted payment environment. If you pay with iDeal, no commission costs will be charged and your order will be shipped immediately.

When you pay by credit card, your payment details are encrypted via the SSL method. We also ensure that your credit card organization ensures correct processing. Payment will only be debited when an item has been delivered.

When you pay by credit card, a payment commission of 2.8% is charged on the total amount (excluding shipping costs). After payment, order will be shipped immediately.

Please note: Your credit card company may ask you to enter the 3D-Secure verification code. This is an extra security for online payments with credit cards.

If you pay with PayPal, your payment is sent securely from your personal PayPal account to Souvy's. Through PayPal your purchase is always protected against non-delivery or incorrect delivery of your order, with which you can get the entire amount plus shipping costs back. In addition, no bank details are exchanged.

When you pay with PayPal, a payment commission of 3.5% is charged on the total amount (excluding shipping costs). After payment, order will be shipped immediately.

You can also choose to pay by bank transfer. If you pay via direct bank transfer, you pay in the secure environment of your bank.

When you pay by direct bank transfer, no payment commission will be charged. After payment has been received on Souvy's account, the order will be shipped immediately. A bank's processing time takes an average of two to three working days.

IBAN: NL89INGB0009436906
BIC/SWIFT: INGBNL2A
Account holder: Souvy

Both your letterbox package and a standard package will be delivered with PostNL or DPD.

The delivery time of the products includes a maximum of five working days. We aim for a maximum of five working days. This only applies to the payment methods iDeal, Credit Card and PayPal. With a bank transfer, the package will be sent within 5 working days after the money has been received in the account. The bank transfer takes on average two to three working days, depending on the processing time of your bank.

PostNL & DPD deliver the packages on Tuesday to Saturday. These are the days you can expect your package.

All orders over €100 in both the Netherlands and Belgium are delivered free of charge. The shipping costs for orders under €100 in the Netherlands are €3.95 for a book alone. The shipping costs for the above products combined are up to €100 €5.95.

The shipping costs for orders under €100 in Belgium are €7.95 for all products.

When you order from a country outside the Netherlands or Belgium, shipping costs are often higher.

Please note: the promised delivery time only applies to the Netherlands and Belgium. Your package may take a little longer.

Are you looking for shipping costs to your country? View them here .

If you are not at home, your package will in most cases be delivered to one of your immediate neighbors. If this does not work, you will receive a note with a 'non-home code': With this code you can indicate on the same day until 10 p.m. where and when you want your package delivered for the second time. You can then choose from the following options:

• Delivery on another day (can be planned up to 6 days in advance);
• Monday to Friday evening at your home between 6:00 PM and 9:30 PM (€ 1.95 extra);
• At one of the 2,600 PostNL locations throughout the Netherlands. You pick up your shipment from 3 p.m. the next day;
• At one of the 400 selected PostNL locations where you can collect the package from 8.30 am the next day (€ 1.95 extra);
• In the Parcel Machine at a number of major NS stations and Schiphol Plaza.

No, you do not have to sign for your package. If you would like this, please contact customerservice@souvy.nl .

Yes, you will receive a Track & Trace code via the email you provided. If you have not received this, you can contact us at info@souvy.nl . We will arrange the correct Track & Trace code for you as quickly as possible.

You can track your package using the Track & Trace code via the link in the email.

Unfortunately, you cannot choose a special delivery time, unless you have already missed delivery once. (see What if I am not at home at the time of delivery?) You can indicate by email - customerservice@souvy.nl - which day you would like to receive it. We will then ensure that the delivery is postponed to a specific delivery date.

Please note: If the order has already been created with PostNL, we cannot do anything about the delivery time. So if you want this, you have to be quick to let us know via the email address.

If you receive the package, but products are missing: Don't worry. Please let us know immediately what you are missing and we will check whether everything went well. If you are entitled to a product that has not been shipped, you will of course receive it free of charge after delivery.

Yes, that's no problem. Please note that the maximum weight that may be delivered to a PO box is 12 kilograms. Since few of our products are so heavy, this will probably not be a problem.

You have 14 calendar days after the arrival of your order to register the product or products in question for exchange or return. What you return must be unused and in its original condition . The cleaning powder may not be exchanged or returned after opening the jar. After cancellation you have another 14 days to return your product.

PLEASE NOTE: For products that are not returned in their original condition (such as without/damaged packaging, broken products, dirty products, etc.) we will charge costs of a minimum of 15% of the total order value.

Before you send anything, first register the return with us. You do this by sending an email to customerservice@souvy.nl with the following information:

• Your name;
• Your order number;
• The product or products you want to return, and;
• The reason for the return.

If your return meets the conditions, you can send the package. You can use the shipping box we used to send it again to return it. Make sure it is returned as you received it.

You can take the package to a PostNL point, DHL Parcel point or a UPS point to have it sent. The costs for returning are your responsibility, unless it contains a warranty claim.

Please note: Do not forget to remove the old shipping label or leave it visible on the box, otherwise the mail order company may send it back to your address.

Before you want to exchange something, first register the exchange. You do this by sending an email to customerservice@souvy.nl with the following information:

• Your name;
• Your order number;
• Exchange the product or products that you want to return;
• Which products you want to exchange for each other, and;
• The reason for the exchange.

We will confirm the exchange as soon as possible. After confirmation you can return the product or products. You can use the shipping box we used to send it again to return it.

You can take the package to a PostNL point, DHL Parcel point or a UPS point to have it sent. The costs for returning are your responsibility, unless it contains a warranty claim.

In the event that the prices of the products exchanged for each other are different, this will be settled.

In the event that the new product is worth more than the exchanged product, a new payment request will be made by bank transfer. After receipt of this payment, the new product will be shipped.

In the event that the new product is worth less than the exchanged product, Souvy will refund the money immediately after receiving the exchanged product. This is done via the way you made the first payment: this can be done via Credit Card, PayPal, iDeal or via bank transfer.

Please note: Delivery of the new order is at your own expense.

After returning you will receive the amount of the returned product. Please note: the following applies to bundles: The bundle price - retained items is the amount that will be refunded.

The new product will only be shipped once the exchanged product has been received in good order and payment (if applicable) has been made. When everything is good, the new product is delivered. You can read everything about delivery on this page.

All exchanges and returns must be sent to the following address:

Souvy
Dosiostraat 192
3066NH Rotterdam
The Netherlands

Every Souvy product has a fixed warranty period of 12 months after receipt of the product. The content and implementation of the warranty differs per product and situation.

Please note: Your right to warranty expires immediately when changes or repairs are made by or on behalf of the customer without Souvy's written permission.

The warranty period is divided into two periods. The first six months are covered by the legal warranty, the last six months are covered by the seller's warranty.

Legal warranty (first 6 months)

Within the legal warranty, you are entitled to a sound product that is used correctly. Souvy has adopted the definition of a sound product from the central government. You are not entitled to repair or free replacement if:

• Wear;
• Misuse;
• Wrong or no maintenance;
• Damage due to your own fault.

Seller Guarantee (last 6 months)

After the legal warranty, Souvy provides an additional six-month warranty on every product. The conditions of this warranty are identical to the legal warranty, with a few additions. You are not entitled to a repair or free replacement if:

• One of the defects mentioned in the legal warranty for which you are not entitled to repair or free replacement;
• Fall, pressure, impact or water damage;
• Commercial or professional use;
• Force majeure over which Souvy had no influence.

If you want to claim the warranty, you must first report the warranty to us by sending an email to info@souvy.nl . In this email you send the following information:

• Your name;
• Your order number;
• The product or products that you want to register for warranty, and;
• A description of the defect that is as detailed as possible. Preferably with images.

Based on this, we will process your warranty application immediately. If you are entitled to a warranty, you will enter the warranty procedure. If you are not entitled to a warranty, we can still do a lot for you. However, this is not free of charge.

If you are entitled to a warranty, the defective product or part will be repaired or replaced. This depends on the product or part and what is defective. There are two options:

Carry-in

In the case of a carry-in warranty, we ask you to send the defective product or part to us. The product or part will then be repaired by Souvy or an external party.

Replaced free of charge

If your product or part breaks and is not repaired, Souvy will send you a new product or part free of charge. In some cases you will have to return the defective product or part, which will also be reimbursed by Souvy.

It can of course happen that the products become defective outside the warranty period or that the warranty conditions are not met. We are happy to help you repair the product, if this is possible. Unfortunately, repairing a product or part is not free of charge.

To repair

Since on-site repairs entail more costs than the new value of most products in the range, Souvy only repairs remotely. The costs for sending and returning are at your expense. In addition, the costs for the repair will of course be charged.

Quote for repair

It is also possible to request a (non-binding) quote for the repair. This can be done online, provided that Souvy can determine the problem and the cause in this way. You can submit a repair request by sending an email with as much information as possible to info@souvy.nl . Are we unable to determine the costs online? You will then have to send the product or part for a quote. You can also register this via info@souvy.nl , after which you will receive all the information regarding sending from us.

Sous vide cooking is a technique in which vacuum-packed food is cooked in a water bath at a constant, relatively low temperature for a long time. Sous vide is a French term that literally means 'under vacuum'. Sous vide equipment is ideal for preparing meat, fish, poultry, vegetables, fruit, desserts, oils and even alcoholic drinks.

1. Constant results
2. Determine the result yourself
3. Easily prepare large quantities
4. Tastier food
5. Healthier
6. Simple
7. Don't worry about it anymore
8. Culinary

Read more about the benefits here .

The sous vide cooking technique has been used in the catering industry for some time, mainly by (star) chefs. One of the main reasons that the cooking technique is now also used by hobby chefs is the drop in the price of sous vide equipment. Now the equipment is affordable and easy to obtain.

No, you don't have to worry about cooking. Sous vide is even easier than normal cooking. By setting the exact temperature, your meal will always be cooked correctly.

The most important? The sous vide device and vacuum bags. But there is much more! View all our sous vide products .

Vacuum sealing helps keep food fresher longer by removing air, limiting the growth of bacteria and mold. This is especially useful for storing meat, fish, vegetables, and even dry goods like coffee and grains. Vacuum-sealed food can be stored in the freezer for up to several years without loss of quality.

Place the product in a vacuum bag and use the machine to suck out the air and seal the bag. This provides an airtight container that is ideal for both sous vide cooking and long-term storage.

Yes, you can also vacuum seal products without a special machine by using ziplock bags and submerging them under water to squeeze out the air before sealing the bag. Read our extensive blog about it here !

For vacuum sealing moist food such as soups or marinades, it is recommended to use a professional vacuum sealer with chamber. These machines are specifically designed to be able to create a good vacuum even on moist products without sucking up the liquid. Read our extensive blog about it here .

Yes, for best results use special vacuum bags that can withstand high temperatures and are suitable for both dry and moist foods. Souvy also offers bags specifically designed for use with sous vide, which are food safe and suitable for this purpose.

Cold smoking is a technique in which food is exposed to smoke at room temperature, which prevents it from cooking during the smoking process. This is in contrast to hot smoking, which takes place at higher temperatures and cooks the food at the same time.

You can cold smoke a wide range of products, including cheese, butter, salt, nuts, meat, fish and even drinks such as whiskey and cocktails.

For cold smoking you can use a smoking gun or a cold smoke generator. Both devices are suitable for home use and offer the option of adding various flavors via different types of wood moth.

To use a smoking gun, fill the device with wood dust, light it, and release the smoke into a sealed container with your food or drink. Make sure you give the smoke time to infuse for a deeper flavor sensation.

Popular woods for cold smoking include apple, beech, oak, hickory, and specialty varieties such as whiskey and red wine wood moth. Each type of wood moth produces a unique aroma and can be chosen based on the type of food or drink you want to smoke.

After use, it is important to let the smoking gun cool down and then remove the ash residue from the smoking chamber. Do not rinse the smoking chamber, but wipe it clean with a cloth or paper.