Delivery

With which carrier will the package be delivered?

Both your letterbox package and a standard package are delivered with PostNL.

What is the delivery time?

The delivery time of the products is a maximum of five working days. We aim for a maximum of five working days. This only applies to the payment methods iDeal, Creditcard and PayPal. With a bank transfer, the package will be sent within 5 working days after the money has been received on the account. The bank transfer takes an average of two to three business days, depending on the processing time of your bank.

On which days is delivery?

PostNL delivers the packages on Tuesday to Saturday. These are the days that you can expect your package.

How much are the shipping costs in the Netherlands, Belgium and surroundings?

All orders above €50 in the Netherlands are delivered free of charge. The shipping costs for orders under €50 in the Netherlands are:

  • For a book only: €3.95
  • For the above products combined up to €50: €5.95

All orders over €100 in Belgium, Germany and Luxembourg are delivered free of charge. The shipping costs for orders under €100 in Belgium, Germany and Luxembourg are:

  • For all products: €7.95
How much are the shipping costs outside the Netherlands and Belgium?

When you order from a country outside the Netherlands or Belgium, the shipping costs are often higher.

Please note: the promised delivery time only applies to the Netherlands and Belgium. Your package may take a little longer.

What if I am not at home at the time of delivery?

If you are not at home, in most cases your package will be delivered to one of your immediate neighbors. If this also fails, you will receive a note with a ‘not-home code’: With this code you can indicate on the same day until 10 p.m. where and when you want your package delivered for the second time. You can then choose from the following options:

  • Delivery on another day (can be scheduled up to 6 days in advance);
  • Monday to Friday evening at your home between 6 pm and 9.30 pm (€ 1.95 extra);
  • At one of the 2,600 PostNL locations throughout the Netherlands. You pick up your shipment from 3 p.m. the next day;
  • At one of the 400 selected PostNL locations where you can pick up the package from 8.30 am the next day (€ 1.95 extra);
  • In the Parcel Machine at a number of major NS stations and Schiphol Plaza.
Do I have to sign for a package?

No, you do not have to sign for your package. If you want this, please contact customerservice@souvy.nl.

Can I track my package?

Yes, you will receive a Track & Trace code via the specified email. If you have not received this, you can contact us via info@souvy.nl. In this way we will arrange the correct Track & Trace code for you as soon as possible.

How can I track my package?

You can track your package using the Track & Trace code via the link in the email.

Can I choose another delivery time?

Unfortunately, you cannot choose a special delivery time, unless you have already missed the delivery. (see What if I’m not at home at the time of delivery?) You can, however, indicate via email – info@souvy.nl – which day you would like to receive it. Then we ensure that the delivery is postponed to a certain delivery date.

Note: If the order has already been created with PostNL, we can no longer do anything about the delivery time. So if you want this, you have to be quick to pass this on via the email address.

I have not received everything, what now?

If you receive the package, but products are missing: Don’t worry. Report it to us immediately what you are missing and we will check if everything went well. If you are entitled to a product that has not been shipped, you will of course receive this free of charge.

Can I have my package delivered to a PO Box address?

Yes, that’s no problem at all. Please note that the maximum weight that can be delivered to a PO box is 12 kilograms. Since few of our products are this heavy, this probably won’t be a problem.